We are an award winning, innovative startup founded by seasoned cybersecurity leaders with the mission of helping organizations streamline access to their data in the cloud.
As the director of customer success, you’ll be building Satori’s customer success program and team from scratch, managing a few of our enterprise customers to drive adoption and outcomes leading to renewals and expansion, while being a trusted advisor for the customer and an evangelist of the product.
You will partner with product management and engineering to communicate and process customer feedback, surface areas for enhancements and improvements and drive towards the successful resolution of customer-related issues. You will be working in a team of smart, creative, talented, curious, focused and open-minded people to build a world-class solution that customers love.
- Define the customer lifecycle journey from on-boarding to value generation and expansion.
- Hire and train a world-class team of customer success managers.
- Build strong relationships with buyers and users that drive customer satisfaction and customer advocacy.
- Manage customer communications and work with internal teams to address questions and requirements.
- Address customer escalations, concerns and queries in a timely and accurate manner.
- Serve as a subject matter expert for the product and the domain and provide guidance, best practices and advice.
- Use data as a tool to gain insight into customer behavior and trends to drive adoption, renewals and expansion.
- 4+ years of experience in Customer Success in a SaaS, B2B technology, enterprise IT/security/data/infrastructure company.
- 3+ years managing a customer success team, hiring, training and retaining top talent.
- Impressive executive presence and communication abilities.
- Project or program management experience.
- Passion for technology and for being a part of a fast-growing SaaS company.
- Passion for leadership, management, mentoring and learning.